We optimize your online reputation.
HYOBAN is your partner for AI-optimized, individual and professional review management, analytics & competitive monitoring.
Centralize and monitor the customer experience with our AI and make optimal business decisions based on qualitative and quantitative evaluations.
As seen on:
One platform
for all your review
management needs
Now AI-optimized with HYOBAN.
The platform you are looking for is not listed? No problem, just contact us. We are constantly expanding our platform integrations as well as our offering.
🌟 Online reputation under control
HYOBAN is a SaaS solution for all your review management, qualitative insights, and competitive monitoring needs. It integrates with all relevant online review platforms and offer tailored solutions for industries such as tourism, hospitality, retail, service and e-commerce.
Review Management
Our multimodal AI systems draw upon your product and service data, utilize your brand language, and operate according to a rule set defined by you. As a result, our responses are meaningful, friendly, and empathetic.
Dashboard & Insights
Our advanced AI systems analyze incoming data in a cohesive and intelligent way. We get a true understanding of the situation at hand. This allows us to advise accordingly.
Solutions Partner
We integrate with all major online reputation platforms, particularly catering to industries such as tourism, hospitality, retail, and local services. Additionally, we provide extensive automated solutions for e-commerce and even employer branding.
⚡ Keep an eye on the competition
Our SaaS solution uses state-of-the-art data science and AI methods to conduct competitive monitoring through automated comparative analyses of customer reviews. It collects, analyzes, and evaluates reviews of your competitors in real time and identifies strengths, weaknesses, and market trends. This way, you gain valuable insights to optimize your own position and make data-driven decisions.
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💬 Respond to reviews
Up to 98% of all consumers trust your online reviews* and how you respond to them. But answering online reviews from your customers can become tedious. HYOBAN helps your team respond professionally to online reviews - either automated and without any copy & paste!
Interliving Bäucke
on Google
5/5
2 months ago · on
GoogleWe bought bedroom furniture. The consultation was very good, and they took time for us. Delivery and assembly also went well. The complaint about wrong handles on 2 dressers was handled smoothly. Now everything looks chic!
HYOBAN
Response on behalf of: Interliving Bäucke
Response from the owner
after 0 sec.
* Representative online study, US, BrightLocal Research, 2023; representative online study, DE, among 1000 women and men, GfK, 2019; representative consumer survey on the relevance of review portals on the internet, Spendid Research, 2019.
Genuine reviews and responses. No fake.
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🤝 Enterprise Services
HYOBAN is Japanese and literally means 'to have a good reputation'. This mission is what we pursue for our customers. With our enterprise service offerings, we take the time to assist you individually, in order to maximize the benefits of our solution for you.
- We support you in your integration with online review platforms such as Google, Booking & Co.
- We offer customized training for your teams.
We set it all up
As an enterprise customer, you will receive complimentary setup and platform integration services, as well as training for your team. Additional integration consulting is available upon request.
Tailored Solutions
Our solution is extensively customizable to meet your specific requirements. From the user interface to the functionality of our workflows, we offer you options for personalization.
- We match our software to your corporate identity.
- We can customize our systems to your business requirements.
- We integrate with your SSO, CRM, and ERP systems if needed.
- Receive a dedicated Customer Success Manager who will personally support you.
- Get support via email, phone, and messenger.
- Gain access to our support during our extended service hours.
We are always there for you.
Sometimes, reality doesn't match our expectations. We offer personal support to all our customers. Our team is available on call, email, and messenger to assist you with any queries or issues.
🛸 The Future is Now
Our AI product significantly changes how your team approachs your company's online reputation management – leading to massive improvements in your teams' work efficiency, customer statisfaction, writing quality and workforce happiness.
Optimized Workflows
HYOBAN contributes to employee happiness by optimizing workflows. Our AI-driven tools automate repetitive tasks associated with online reputation management, freeing up valuable time for your team.
This not only increases efficiency but also reduces workload. Your employees can thus focus on their core tasks.
Efficient and Cost-effective
HYOBAN helps you efficiently and cost-effectively manage your online reputation. Our AI-powered solutions streamline processes, minimize the resources needed for manual monitoring and analysis, and encourage the "silent, satisfied majority" of your customers to leave reviews.
With automation, you can achieve impressive results at a fraction of the time, personnel, external service providers, and various tools previously required. High-quality, AI-driven online reputation management is now made accessible and economical for businesses of all sizes.
Excellent reviews and responses
At HYOBAN, we enhance response quality by leveraging cutting-edge AI technology. Our advanced algorithms analyze and understand the sentiment behind reviews, allowing you to respond strategically and effectively.
At the same time, we have developed the HYOBAN App to assist your customers in writing meaningful reviews.
By fostering a cycle of meaningful interaction, we ensure to enhance your online reputation, fostering positive engagements across all relevant online review platforms.
AI-driven Decision Making
We simplify the management of your online reviews across various platforms. Our AI analyzes key insights and presents you with a unified view of your reviews. This streamlined approach saves time and also facilitates root cause analysis when it comes to negative reviews.
Our solution enables a precise analysis of the current situation and empowers you to make strategic decisions that positively impact your business.
👍 Testimonials
Discover how our solutions have optimized the online reputation of various companies in a wide range of industries.
Manuel Siedler
Managing Director at Xingu Advertising GmbH
"HYOBAN represents not only a significant efficiency gain for us but also for our clients. The reporting is comprehensive and very helpful."
Jochen Heynold
Managing Director at Möbelhaus Bäucke GmbH & Co. KG
"With HYOBAN, responding to customer reviews has become an effortless task. This AI is truly impressive."
About HYOBAN
HYOBAN (評判) translates to "reputation," "fame," or "public opinion" in Japanese. Our vision is to develop the finest AI-driven products, enabling businesses to build an optimal reputation across all online platforms with minimal effort and cost.
We are headquartered in Munich, operate globally, and cater to all businesses that perceive dealing with customer feedback and online reputation management as a growing challenge.
Our primary target industries and market segments include corporate clients in hospitality, gastronomy, retail, and the service sector. However, as a provider of Software-as-a-Service (SaaS) solutions, we also offer packages for small and medium-sized enterprises.
We are a team of successful startup founders and industry experts. Our expertise ranges from web technology to digital marketing. We leverage cutting-edge AI models to maximize your business's success.
Jan-Philipp Kröll
– Sales & Marketing –
Dynamic sales and marketing strategist with a passion for growth and innovation.
Jan Mergler
– Product & Organization –
Product and management expert with a focus on Data Science and intuitive UI/UX design.
Aron Homberg
– Web & AI Tech –
Web & AI Technology Expert with a foundation in agile leadership and entrepreneurship.
Get in Touch
Have questions? We'd love to hear from you. Reach out to us today. We'll get back to you personally shortly.